Privacy Policy
Your privacy matters to us. Here's how we protect your personal information and respect your rights.
Information We Collect
At Zyntrica, we collect information that helps us provide better services to you. This includes information you provide directly to us, data we collect automatically when you use our platform, and information from third-party sources when necessary.
Personal Information You Provide
- Name, email address, and contact information when you create an account
- Profile information including professional background and preferences
- Project submissions, course materials, and learning progress data
- Payment information for premium services (processed securely through third-party providers)
- Communications you send to us through support channels or feedback forms
Automatically Collected Data
We automatically collect certain technical information to improve your experience and ensure platform security. This includes your IP address, browser type, device information, and how you interact with our platform features.
How We Use Your Information
Your information helps us deliver personalized learning experiences, maintain platform security, and continuously improve our services. We're transparent about how we use your data and never sell your personal information to third parties.
- Providing and personalizing our interactive mobile design platform services
- Processing course enrollments and tracking your learning progress
- Sending important updates about your account, courses, and platform changes
- Analyzing platform usage to improve features and user experience
- Protecting against fraud, abuse, and security threats
- Responding to your questions and providing customer support
- Complying with legal obligations and enforcing our terms of service
Information Sharing and Disclosure
We limit data sharing to what's necessary for providing our services and protecting our users. We never sell your personal information and only share data with trusted partners who help us operate our platform.
Service Providers
We work with carefully selected service providers who help us deliver our platform services. These include cloud hosting providers, payment processors, and analytics services. All service providers are bound by strict confidentiality agreements and can only use your data for specified purposes.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you about such requests unless prohibited by law.
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and provide easy ways to access, modify, or delete your data.
- Access and review the personal information we have about you
- Correct inaccurate or incomplete information in your profile
- Delete your account and associated personal data
- Download your data in a portable format
- Opt out of marketing communications while keeping your account active
- Restrict how we process your information in certain circumstances
To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and verify your identity before processing any changes to protect your privacy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure. Our security practices include both technical and organizational safeguards.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account protection
- Automated monitoring for suspicious activities
- Secure data centers with physical access controls
Organizational Measures
Our team receives regular privacy and security training. We maintain strict access controls, ensuring only authorized personnel can access your information on a need-to-know basis. All employees sign confidentiality agreements and undergo background checks.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we remove your personal information from our active systems within 90 days.
Retention Periods
- Account information: Retained while your account is active plus 3 years after closure
- Course progress data: Retained for 5 years to maintain educational records
- Payment information: Retained for 7 years for accounting and tax purposes
- Communications: Retained for 2 years for customer service purposes
- Technical logs: Retained for 1 year for security and performance analysis
International Data Transfers
As a company based in Azerbaijan serving international users, we may transfer your data across borders to provide our services. We ensure all international transfers comply with applicable data protection laws and implement appropriate safeguards.
When we transfer data outside of Azerbaijan, we use standard contractual clauses approved by relevant authorities and work only with service providers who maintain adequate levels of data protection. Your rights regarding your personal data remain the same regardless of where it's processed.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and improve platform functionality.
Types of Cookies We Use
- Essential cookies required for basic platform functionality
- Performance cookies that help us understand how users interact with our platform
- Functional cookies that remember your preferences and settings
- Analytics cookies that provide insights into usage patterns and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features.
Children's Privacy
Our platform is designed for users aged 16 and older. We don't knowingly collect personal information from children under 16. If we become aware that we've collected information from a child under 16, we'll delete that information promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately. We'll work quickly to remove any such information from our systems and prevent future collection.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our platform after policy changes indicates your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.
This Privacy Policy is effective as of January 15, 2025